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SandStorm IT Response to the COVID-19 / Coronavirus Pandemic

March 18, 2020 By Doyle Sanders

To All Customers and Friends,

 

In response to the COVID-19 / Coronavirus pandemic and the nationally and state-declared state of emergency, SandStorm IT wants to share the plans and precautions we are taking.

 

We remain committed to continuing to provide the necessary services and support to all of our customers while maintaining a safe work environment for all of our team members.  Therefore, until further notice, we will provide support services remotely for all needs except for Emergency and High Priority needs.  This will minimize any physical contact and ensure an appropriate “social distancing” between all parties.  While this is standard practice for many of our customers, we are extending this method to all customers until the risks abate for COVID-19.

 

Below are the standard priority definitions that SandStorm IT applies when assessing the situations reported to us:

  • Emergency – Network down or global issues that prevent Customer’s overall operations
  • High – Issue that prevents a major function from normal operation but not the entire Customer environment
  • Normal – Issue that prevents a significant function but has a workaround solution
  • Low – Minor issue that doesn’t prevent a significant function and can be addressed on a planned schedule

 

We are also asking all customers to report any Normal or Low Priority needs to us by sending a detailed email to support@sandstormit.com.  This will create a ticket in our system and ensures that we will be made aware of the issue and need.  We will respond to all emails / tickets as soon as practical.    As we understand that some of our customers may be working from home or non-office locations, we ask that you include a phone number that we can reach you at for any follow up needs.

 

If you are reporting an Emergency and High Priority need, you should call our office directly.  You will be given the option to leave a voice message that will likewise notify our Support team.  Otherwise, you will be connected to someone who can assess your situation and assist with scheduling a member of our team to help with your issue or need.

 

In conclusion, we want to thank all of you for your understanding and cooperation as we work together through this difficult situation.

 

With best regards,

 

Doyle Sanders                                   Jake Sanders                      Justin Oliver

President & CEO                               COO                                       VP & CTO

 

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Authors

Authors
Doyle Sanders
Jake Sanders
Jordan Sanders
Justin Oliver
Matt Ballard
Robert Cleveland
Cristian Colón
Jacob Ellis
Jeff Fowler
Miker Irick
Curtis Mayo
Josh Restuccio
Lindsey Sanders
Matthew Stafford
Josh Yarbrough

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(901) 475-0275
61 Atoka-McLaughlin Dr.
Atoka, TN 38004

About SandStorm IT

SandStorm IT is a team of committed professionals who are dedicated and excited to solve your technology needs.  We accomplish this through understanding your business and then applying the appropriate technology solutions to meet the needs.

Our breadth of experience with information technology covers a range of diverse skill sets such as server setup and configuration, network and firewall solutions, VoIP telephone systems, web and database hosting, custom web application programming, mobile development, and IT security practices and policies.

SandStorm IT has the desire, expertise, and commitment to bring your vision to life.

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