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TIG Management

June 13, 2014 By

TIG Management


Site Features:

  • Custom Web Ticket & Service Call Application

 

 

TIG Management is an industrial and commercial construction and maintenance company in Memphis, Tennessee.  They engaged SandStorm IT to re-engineer their maintenance ticket management system.

This application is where their commercial maintenance customers submit requests (tickets) for needed repairs and maintenance on their facilities.  The tickets are managed through a workflow from ticket submission to review & approval to assignment to validation & closure.

SandStorm IT rebuilt their ticket management application using the Ruby on Rails platform (a modern, high performance, rapid application development platform) as a hosted web application available from any browser - desktop to mobile phone.  SandStorm IT also built a smartphone mobile app as a companion application on both the iOS and Android platforms.

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