Built-in conferencing allows all of your employees to manage their own conference rooms on-demand, using the User Control Panel. See who is in the conference call and who is speaking, with the ability to mute or dismiss participants. In addition, easily invite customers to conferences using a pin number.
Collaborating over long distances has never been easier with integrated video calling, screen-sharing, and group chat built into the desktop softphone. The Mobile softphone allows employees to stay connected while on the go.
Interactive Voice Response (IVR)
The extensive built-in IVR allows you to provide information to callers, collect information about the customer’s needs, and transfer callers to the appropriate person or department. Multi-language options, custom Music-on-Hold for special announcements and Callback make the IVR even better.
Recording and Monitoring
Great for training and auditing calls. Managers can easily monitor, whisper, barge, and record calls from the UCP Wallboard dashboard. You can also record calls directly from your S-Series phone.
Contact Center / Call Queues
Whether you operate a small or large help desk, sales team or contact center PBXact offers big customer service and call processing features to help you boost revenue.
See who is in the office, on a call, or away from their desk, using the Desktop Softphone, mobile client or S-Series IP phones. Call rules update automatically based on an employee's presence.
Voice over Internet Protocol (VoIP) is the newest standard in business telephone solutions. VoIP allows you to use Ethernet cabling to provide power and data to your phones and uses your existing network to make and receive calls. VoIP phone systems can be hosted on-premise or in the cloud. SandStorm IT provides VoIP solutions for Tipton County and surrounding areas, including Memphis. We can also provide installation, VoIP security services, and VoIP Support. Call us today at 901-475-0275 to see what we can do to help your business!
Our Full List Of Features